Everything we get asked.

Most accounts go live within 24 to 48 hours of checkout. You fill out a short questionnaire, our team scrapes your website to pre-fill the script, then a human reviewer runs test calls before flipping your number live. Nothing on your side requires technical work.

You can keep your existing business number. Most customers forward their current line to the number OmniGreet provisions, which means no carrier change and no notice to customers. If you prefer a fresh number for a second location or a new campaign, we can provision one for you.

Your business hours, top five to ten frequently asked questions, the calendar or booking system you use, and the phone number you want urgent calls transferred to. If you have a website, we read it automatically and confirm the details with you. Most owners finish intake in under twenty minutes.

Yes. You can update hours, prices, services, and FAQs from your dashboard, and changes take effect on the next call. For larger rewrites, our operators tune the script with you and re-run QA before pushing the update live.

Yes. The live demo on the landing page calls your phone within a few seconds so you can hear the voice, timing, and booking flow firsthand. There is no signup required to take the demo call.

It sounds like a person with normal timing, intonation, and small acknowledgments like "got it" and "one second." Most callers do not realize they are talking to AI; the ones who do tend to comment that it answered faster than a human would have. You can hear it yourself by triggering a demo call from the landing page.

Every account is human reviewed before go live, and you can listen to or read every transcript afterward. If a call goes sideways, the system flags it for review, routes the caller to a human, and uses your correction to improve the next answer. You stay in control of what gets changed.

Yes. During setup we load your services, procedure names, and the phrases your customers actually use, so the agent recognizes terms like "crown," "deposition," or "brake caliper" in context. If a niche term ever trips it up, we add it to your glossary and the agent learns it.

Thirty two languages including Spanish, Mandarin, Hindi, Arabic, French, German, Portuguese, and Tagalog. The agent auto-detects the caller's language on the first utterance and switches without asking. Language add-ons start at $10 per month for one extra language, $29 for up to five, and $49 for all thirty two.

The agent answers 24/7 by default and follows the after-hours rules you set, such as taking a message, offering a callback window, or escalating only for urgent issues. Holidays use a separate schedule you can edit from the dashboard. Nothing changes about pricing on nights, weekends, or holidays.

Google Calendar, Outlook, Cal.com, and Calendly are available on the Professional plan and above. We also integrate with OpenTable and Square for restaurants and retail, plus Jane, Mindbody, and HubSpot for clinics, salons, and sales teams. New booking systems get added based on customer demand.

We support Open Dental, AppFolio, Square, Toast, and HubSpot out of the box, and the Business plan includes custom integrations into systems like Dentrix, Eaglesoft, Athenahealth, or your in house CRM. If you can describe the data flow, our team can usually wire it in within a week.

Yes. Every call event, transcript, booking, and outcome tag can be sent to a webhook URL of your choice, or pulled via our API. You can also pipe events into Zapier, Make, or Slack if you prefer no code routing.

Yes. The Business plan includes multiple phone numbers with per location scripts, calendars, and transfer rules, and reporting rolls up into a single dashboard. Franchise and multi brand setups are common on the Enterprise plan.

Starter is $69 per month with 300 minutes, Professional is $179 per month with 1,000 minutes and white glove setup, and Business is $299 per month with 2,500 minutes and multi location support. Enterprise is custom for higher volumes. Every plan includes 24/7 answering, transcripts, recordings, and human QA before go live.

Minutes start when the agent answers and end when the call hangs up, rounded up to the next whole minute. Overage is billed at fifteen cents per minute on Starter, twelve cents on Professional, and ten cents on Business, and you can see live usage in your dashboard. There are no hidden per event fees or peak hour surcharges.

No contracts, no setup fees, no cancellation fees. You cancel from your dashboard and service runs to the end of the current billing period. New customers can request a full refund of the first payment within fourteen days by emailing support@omnigreet.net.

English is included on every plan. Adding one extra language is $10 per month, up to five languages is $29 per month, and all thirty two languages is $49 per month. You can change the add-on tier any time from your dashboard.

Yes. Upgrades take effect immediately and you get prorated access to the new minute pool. Downgrades take effect at the start of the next billing cycle so you do not lose minutes you have already paid for.

We sign a Business Associate Agreement with medical, dental, and veterinary customers on request. Transcripts and recordings are encrypted at rest, access is scoped by tenant via row level security, and retention windows are configurable down to a single day if your protocol requires it.

Yes. SOC 2 Type II documentation is available under NDA for prospects and customers who need it for procurement. Reach out to support@omnigreet.net and we will share the report and our latest pen test summary.

The agent plays a configurable consent disclosure at the start of every recorded call, which covers two party consent states like California, Florida, and Illinois by default. You can edit the disclosure language, disable recording entirely, or keep transcripts without audio if that fits your policy better.

Call data is stored in encrypted US based infrastructure, with at rest encryption and TLS in transit. Your tenant is isolated from every other customer by row level security, and only the operators on your account have read access. EU data residency is available on Enterprise.

The default retention is twelve months for transcripts and ninety days for audio recordings, and you can shorten or extend either window from your dashboard. HIPAA accounts get stricter defaults and an audit log on every export.

The agent transfers immediately to the number you designate, whether that is a cell phone, a shared line, or a different teammate based on time of day. If the human cannot pick up, the agent takes a detailed message and texts you a summary within seconds.

You define what counts as urgent during setup, for example chest pain for a clinic, a burst pipe for plumbing, or an emergency custody question for a law firm. When the agent hears those triggers it transfers to your on call number within seconds and continues to log the intake in parallel.

Your number falls back to a configurable failover, which can be a cell phone, voicemail, or a different answering service. We publish a status page at status.omnigreet.net and credit any plan that drops below 99.9 percent monthly availability. Outages on the underlying telephony carrier are rare and covered by the same fallback.

Known robocall numbers are screened against carrier blocklists before the agent answers, so you are not billed for the minutes. Suspicious live callers get a short verification step, and anything that smells like a scam is logged for your review without forwarding to a human.

For booking, FAQs, intake, after hours, and overflow it usually can, which is why most customers see roughly thirty percent of total call volume handled end to end by the agent. For high trust conversations like a complex legal consult or a sensitive clinical decision, OmniGreet hands off to a human on your team. The point is to take the routine work off your plate, not to remove your staff from the room.