Industry · Medical Practices
Let your staff focus on patients, not phones
OmniGreet handles appointment scheduling, prescription refill requests, and patient inquiries while reducing phone burden on your medical office staff.
Pain points
Sound familiar?
Front desk staff pulled away from in-office patient support
Patients waiting during busy periods
After-hours calls for non-urgent matters filling the answering service
New patient acquisition lost to practices that answer faster
Use cases
How OmniGreet helps medical practices.
Appointment Scheduling
Books, reschedules, and cancels appointments by checking real-time calendar availability. Handles new and returning patients.
Prescription Refill Requests
Routes refill-related calls according to your approved workflow and captures non-sensitive callback details.
After-Hours Triage Routing
Handles after-hours calls: routes true emergencies to on-call providers, captures messages for non-urgent matters, and provides office hours info.
Insurance & Billing Questions
Answers approved insurance FAQs and routes complex billing inquiries to your billing team.
Example workflow
Example workflow: route after-hours appointment questions into a clean team follow-up.
Suggested starting point
Start with Professional.
Start there or explore the full lineup. Every plan ships with 24/7 answering; appointment booking is available on Professional and higher plans.
Ready to stop missing calls at your medical practices?
Start today and your AI receptionist can be live in 24-48 hours after human provisioning and QA.